Know Your Rights

Tow operators and tow truck drivers must follow the requirements of the Towing and Storage Safety and Enforcement Act, 2021. This act sets out responsibilities for the operation of a tow truck, conduct toward the public and at the scene of an accident, and the rates that can be charged for towing a motor vehicle. This act also sets out rights you have when requesting and receiving towing services. 

You have the right to:

1. Decide who can tow your vehicle and where your vehicle will be towed to

2. Receive and review the consent form and maximum rate sheet prior to the towing beginning (DO NOT sign a blank form)

3. Receive an unaltered copy of your signed consent form

4. Receive an itemized invoice prior to paying and a receipt when you pay

5. Choose your payment method

6. Contact the Ministry of Transportation if you have any concerns about the towing services you received or the conduct of the tow driver/operator